Welcome to Muswell Hill Florist. These Terms & Conditions govern your use of our website and the purchase of our products and services, specifically the online flower delivery services provided for customers in Muswell Hill and the surrounding areas. By placing an order with us through our website, you agree to be bound by these Terms & Conditions. Please read them carefully before placing your order.
These Terms & Conditions apply to all customers who place online orders for flower delivery with Muswell Hill Florist. This covers flower delivery to Muswell Hill and all neighbouring localities (‘surrounding areas’) as listed on our delivery information section. By using our website and services, you acknowledge and agree to these terms for every order you make.
When you place an order for flower delivery with Muswell Hill Florist, the following process applies:
We accept major credit and debit cards and selected online payment methods as shown at checkout. Payments must be completed in full at the time of order placement. All prices are quoted in GBP and include VAT unless otherwise specified. Delivery charges, where applicable, are displayed before you confirm payment.
If we are unable to process your payment or suspect any fraudulent activity, we reserve the right to cancel your order and refuse further orders at our discretion.
Cancelling an Order:
Amending an Order:
Muswell Hill Florist provides delivery services within Muswell Hill and selected surrounding areas. Please review our delivery information section for coverage and schedule details. It is your responsibility to ensure the recipient’s address and contact information are correct and accessible at the scheduled delivery time.
We pride ourselves on delivering flowers and gifts of the highest quality. In the unlikely event you are dissatisfied with your flower delivery, please contact us within 48 hours of receipt. We may request photographs of the flowers to assess the issue. Where justified, we may offer a replacement or refund at our discretion.
Due to the perishable nature of flowers, we are unable to accept returns for unwanted goods. All arrangements are created by hand and may differ slightly from website images depending on availability and the florist’s artistic interpretation.
All products are subject to availability. Where a particular flower or item in your chosen arrangement is unavailable due to seasonal or supply reasons, we reserve the right to substitute with an item of equal or higher value, while maintaining the original style and colour scheme. Substitution may also apply to packaging, containers, or flower studios. We will endeavour to notify you in advance should any significant changes be required.
You are responsible for providing accurate order information, including delivery address and contact details. You must ensure someone is available to receive the order at the specified address and time. Delays, losses, or redelivery costs resulting from incorrect information provided at checkout are your responsibility.
Customers are responsible for ensuring that recipients do not have any allergies or sensitivities to the flowers or plants ordered.
You may include a personal message with your flower order. Muswell Hill Florist reserves the right to refuse orders containing messages we deem offensive, discriminatory, threatening, or inappropriate for any reason.
Muswell Hill Florist will not be liable for any indirect, incidental, or consequential damages resulting from use of, or inability to use, our online ordering service, or any delay in delivering flowers resulting from events outside of our reasonable control (including but not limited to traffic delays, weather events, or supply disruptions).
Our total liability to you in respect of any order will not exceed the total amount paid by you for that order. We do not exclude or limit our liability for death or personal injury arising from our negligence, or for fraud or fraudulent misrepresentation.
We shall not be liable for failure to perform or delay in performing any of our obligations if such failure or delay is caused by circumstances beyond our reasonable control, including (but not limited to) acts of God, natural disasters, strikes, pandemics, war, civil commotion, transport disruptions, or interruptions to service by our suppliers.
All content on our website, including images, descriptions, and designs, are the property of Muswell Hill Florist or its licensors and are protected by copyright laws. Reproduction or use of any content without express permission is prohibited.
We are committed to protecting your privacy and managing your personal information in accordance with applicable data protection laws in the UK. Please see our Privacy Policy for further details on how we collect, use, and safeguard your data when ordering online flower delivery in Muswell Hill and beyond.
These Terms & Conditions and any dispute or claim arising out of or in connection with them are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to update or modify these Terms & Conditions at any time without prior notice. The current version will always be available on our website. Continued use of our services after any changes constitutes acceptance of those changes.
If any provision in these Terms & Conditions is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force and effect.
If you have any questions about these Terms & Conditions, your order, or wish to make a complaint, please use the customer service section on our website. Our team is committed to assisting you and resolving any issues related to Muswell Hill flower delivery or related florist services.
These terms apply to all customers using Muswell Hill Florist's online flower delivery service in Muswell Hill and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Muswell Hill, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Muswell Hill.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
